FAQS
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Alarms & Monitoring
Why is an alarm needed?
It gives you peace of mind; helping to protect both your property and possessions.
How does it work?
Via a radio link to a receiver/oracle.
What happens if the property gets broken into?
The alarm communicates with a receiver and our Rambase 2008 software. This then activates a pager telling park staff the precise location of the issue.
Is the alarm constantly monitored?
Yes, it is monitored 24/7. It is like having an electronic security guard protecting your property.
What is the response?
That’s down to each site. Some offer a 24 hour response, others a response only during working hours.
Is the alarm deactivated if the owner switches off his power?
No, the alarm is battery powered.
How does the site staff know if an alarm is not working?
The alarm checks in every hour. Any alarms not working will miss a check-in & Rambase 2008 will print a report out daily telling site staff of faulty alarms. Staff then inform Ramtech who send an engineer to fix it.
How do the customer turn the alarm on & off?
The alarm is operated by a simple key operation.
Where does the customer turn the alarm on or off?
Alarms are turned off where the main keyswitch is placed. This can be wherever you wish.
How long does the owner have to turn the alarm off when entering the property?
There is a 25 second delay on entering & exiting the van to reduce false alarms.
How many PIR detectors are fitted?
That depends on the alarm package. The classic has just one but you can have as many as are needed.
What is the guarantee?
The alarm is under warranty for the first year.
Is there an annual charge?
The first year is free. After that the site charges the owner a service charge. For this the owner gets connection to the system, response from site staff & in the event of the alarm going faulty, maintenance from Ramtech.
What happens if the annual charge is not paid?
The alarm remains in the property but the alarm is disabled on the Ramtech system so they no longer are connected.
Does having an alarm mean insurance premiums will be lower?
Usually yes, but you will need to check with your administrator and insurance company.
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WiFi & Internet
What does a WiFi service offer to a site?
The ability to provide additional services to customers, an additional revenue stream, park management applications (CCTV, asset tracking etc.) and an attraction for new customers.
How is the system installed on a site?
One of our Wireless Network Engineers will carry out a survey and a quote which will outline everything. Each installation is specific to the site and based on the layout and terrain. All installations are carried out by professionals employed by Ramtech.
How does connection work?
Simply open any internet browser where you will be automatically directed to the Park WiFi site. Here you can enter an existing username and password. Alternatively you can buy internet access through the secure purchase area.
What happens if I cannot connect?
We offer a user guide which can solve most problems. We also have dedicated email support and a telephone support line.
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CCTV
What are the benefits of a CCTV system?
- Visible crime deterrent
- Peace of mind
- Comply with legislation
- Link to other video systems
- Video evidence capture
- Simple to manage and use
- Ability to view images from any web browser
Why use Ramtech’s systems?
- Latest high quality IP cameras for all day/night requirements
- Full range of wired and wireless network
- Easy to use camera management and video storage solutions
- Cost effective integration with WiFi infrastructure
- Nationwide service & maintenance cover
- We are ‘The Wireless Experts’
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Fire Point
What are the benefits of a Ramtech Fire Point?
- Offers peace of mind knowing Health & Safety requirements are met
- Cost savings when compared with wired units
- Faster to set up and deploy
Are there any key features?
The WES unit is a self contained alarm unit and strobe light. It is battery powered and designed to be robust & waterproof. It has a large wireless range and is zone programmable.
How does the WES unit work?
It is activated/reset using a large push button. One push will activate all units with a 5 second push resetting them all. There is also a built in silent test unit.
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